CONNECTLY — TERMS OF SERVICE

Last updated: 22 October 2026

1. Overview

Welcome to Connectly. These Terms of Service apply to your use of our website and the purchase of products from our online store.

Throughout these terms, “we”, “us” and “our” refer to Connectly. By visiting our website or placing an order, you agree to these terms.

If you do not agree with these terms, please do not use our website.

2. Products

Connectly specialises in USB hub adapters designed to expand connectivity between compatible devices.

Our USB hub features USB and Type-C interfaces, supports data transfer speeds of up to 5Gbps under compatible conditions, and has a compact design with an approximately 13cm cable.

We aim to ensure that product descriptions, images and specifications are accurate. Minor differences in appearance may occur.

Customers are responsible for checking product compatibility before purchasing. Actual performance may depend on the connected device and its specifications.

3. Pricing and Payments

All prices displayed on our website are in South African Rand (ZAR), unless otherwise stated.

We reserve the right to change prices and promotional offers at any time. Changes will not affect orders already accepted, except where permitted by law.

Payment must be completed using the payment methods available at checkout. Orders may be processed once payment has been confirmed.

If a pricing or product listing error occurs, we will contact you to resolve the matter in accordance with applicable law.

4. Shipping and Delivery

Connectly offers free shipping on all orders, with no minimum purchase required.

Delivery times may vary depending on your location, courier availability and other circumstances. Any estimated delivery timeframes displayed on our website are provided for guidance.

Customers are responsible for providing accurate delivery addresses and contact details when placing an order.

If an order is delayed, lost or delivered incorrectly, please contact us so we can investigate and assist.

We will comply with applicable South African consumer protection laws regarding delivery and fulfilment.

5. Returns, Refunds and Cancellations

We want our customers to have a positive shopping experience.

If you wish to cancel an order, please contact us as soon as possible. We will try to cancel orders that have not yet been dispatched, but cancellation cannot be guaranteed after dispatch.

Eligible online purchases may qualify for a cooling-off period under South African law, subject to applicable conditions and exceptions.

If a product is defective, damaged, incorrectly supplied or does not meet applicable legal requirements, please contact us to arrange an appropriate resolution.

Returns, refunds, repairs and replacements will be handled in accordance with applicable South African consumer protection laws, including the Consumer Protection Act and the Electronic Communications and Transactions Act.

To request a return or refund, email shop.connectly@gmail.com with your order number and a description of the issue.

Nothing in these terms limits any rights you have under applicable law.

6. Product Use and Compatibility

Our USB hub is intended for use with compatible electronic devices.

Customers should check their device specifications before purchasing. Not every USB or Type-C port supports every function.

Unless specifically stated in the product listing, support for data transfer does not guarantee support for video output, charging or other additional functions.

Use the product according to its intended purpose and the relevant device manufacturer's instructions.

7. Accuracy of Website Information

We make reasonable efforts to keep our website information accurate and up to date.

We reserve the right to correct errors, update product information and make changes to our website, subject to applicable law and any obligations relating to orders already accepted.

8. Limitation of Liability

To the extent permitted by law, Connectly will not be liable for indirect losses arising from the use of our website or products where such liability may lawfully be excluded.

Nothing in these terms excludes or limits liability that cannot legally be excluded, including statutory consumer rights, applicable warranties or liability for unlawful conduct.

9. Acceptable Use

You agree not to use our website for unlawful purposes, attempt unauthorised access, interfere with website operations or engage in activities that may compromise the security of our store.

We may take reasonable steps to protect our website, business and customers, subject to applicable law.

10. Third-Party Services

Our website may use third-party services, including payment processors, delivery companies and website service providers.

These services may be subject to their own terms and privacy policies. Our responsibilities to customers remain subject to applicable law.

11. Privacy

We collect and process personal information as necessary to operate our store, process payments, fulfil orders, arrange delivery and respond to enquiries.

Personal information will be handled in accordance with our Privacy Policy and applicable South African data protection legislation, including the Protection of Personal Information Act (POPIA).

Please review our Privacy Policy for more information about how your personal information is collected, used and protected.

12. Changes to These Terms

We may update these Terms of Service from time to time. Updated terms will be published on this page with a revised date.

Changes take effect when published, subject to applicable law and any rights relating to orders already placed.

13. Governing Law

These Terms of Service are governed by the laws of the Republic of South Africa, subject to any mandatory consumer protection rights that apply.

14. Contact Information

For questions about these terms, orders, shipping, returns or refunds, please contact us:

Customer support email: shop.connectly@gmail.com

Thank you for shopping with Connectly.