CONNECTLY — RETURN AND REFUND POLICY

Last updated: 22 October 2026

At Connectly, we want you to be satisfied with your purchase. This policy explains how cancellations, returns, and refunds are handled.

1. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible at shop.connectly@gmail.com.

• Before dispatch: A cancellation fee of 10% of the order total may apply where legally permitted and disclosed before purchase.

• After dispatch: Your order may no longer be eligible for cancellation as a simple cancellation. You may request a return under this policy and any applicable South African consumer law.

We will not charge a fee where it is prohibited by law, including where a statutory cancellation right requires a refund without that fee.

2. Change-of-Mind Returns

If you change your mind about your purchase, please email shop.connectly@gmail.com to request a return.

Where the return is accepted and the fee is legally permitted, a 10% restocking fee based on the order total may apply. You may also be responsible for reasonable return shipping costs where legally permitted and disclosed.

Returned products should include their accessories and original packaging where reasonably possible. This requirement does not limit any rights you have under applicable law.

Some online purchases qualify for statutory cooling-off rights. Where these apply, we will follow the relevant legal requirements, including any restrictions on fees and refunds.

3. Damaged, Defective, or Incorrect Items

No cancellation fee, restocking fee, or return shipping fee will be charged for an item that arrives damaged, defective, or incorrect due to an issue for which Connectly is responsible.

Please contact shop.connectly@gmail.com with your order number, a description of the issue, and photographs where possible.

We will assess the issue and arrange an appropriate remedy in accordance with applicable South African consumer law.

4. Refunds

Once your cancellation or return has been approved, we will confirm the refund amount and any lawful fee that applies.

Refunds will be issued to the original payment method where reasonably possible. The time it takes for the money to appear in your account may depend on your payment provider or bank.

Any refund required by law will be handled in accordance with the applicable legal requirements.

5. How to Request a Return or Cancellation

Email shop.connectly@gmail.com and include:

• Your order number.

• Whether you are requesting a cancellation or return.

• The reason for your request.

• Photographs, if your item is damaged, defective, or incorrect.

Please contact us as soon as possible so we can assist you.

6. Shipping

Connectly offers free shipping on all orders, with no minimum purchase required.

For change-of-mind returns, customers may be responsible for return shipping costs where legally permitted and disclosed. Connectly will cover applicable return shipping costs for valid damaged, defective, or incorrect-item claims where required by law.

7. Your Legal Rights

This policy does not exclude or limit any rights you may have under South African law, including the Consumer Protection Act and the Electronic Communications and Transactions Act.

Where the law gives you a right to cancel or return a purchase without a fee, that right takes precedence over this policy.

8. Contact Us

For all return, refund, or cancellation enquiries, contact:

Connectly Customer Support
Email: shop.connectly@gmail.com