CONNECTLY — SHIPPING POLICY

Last updated: 22 October 2026

At Connectly, we aim to make your shopping experience simple and convenient. We offer free shipping on all orders, with no minimum spend required.

1. Shipping Costs

Shipping is free on every order placed through our store. There are no minimum purchase requirements or standard shipping fees.

2. Order Processing

Orders are processed once payment has been successfully received. Please allow time for your order to be prepared and dispatched.

Processing may take longer during public holidays, promotional periods, or unforeseen circumstances.

3. Delivery Times

We aim to deliver orders within 12 days of purchase.

Delivery times may vary depending on your location, courier availability, public holidays, and other circumstances beyond our control.

These delivery times are estimates and are not guaranteed. If a delay occurs, please contact our support team for assistance.

4. Order Tracking

If tracking information is available, we will provide it once your order has been dispatched. Please allow time for tracking details to update.

5. Incorrect Shipping Information

Customers are responsible for providing accurate delivery details at checkout. If you notice an error, contact us as soon as possible at shop.connectly@gmail.com.

We cannot guarantee changes can be made after an order has been processed or dispatched.

6. Delayed or Missing Orders

If your order has not arrived within the expected delivery period, contact us at shop.connectly@gmail.com with your order number. We will do our best to help resolve the issue.

7. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, email shop.connectly@gmail.com with your order number and photographs of the issue, if possible.

We will review your request and assist in accordance with our Return and Refund Policy and applicable South African consumer law.

8. Delivery Areas

Available delivery areas and any restrictions will be shown at checkout where applicable. If we cannot deliver to your address, we will contact you to discuss the available options.

9. Contact Us

For shipping or delivery questions, contact:

Connectly Customer Support
Email: shop.connectly@gmail.com

Thank you for shopping with Connectly!